Luli Creative -Privacy Policy

1. Our Contact Details (Data Controller)

Name: Andrea Wadsworth
Business name: Luli Creative
Address: Mallards, Oxon Place, Bishopstone, Swindon, Wiltshire, SN6 8PS
Email: info@luli.uk 
Phone: 07795 086 197

Luli Creative is the data controller for the purposes of data protection law.

2. Information We Collect

We may collect and process the following personal data:

• Name
• Email address
• Telephone number
• Postal address
• IP address
• Website usage data (pages visited, time spent, referral source)
• Information you provide via contact forms or enquiries
• Order or purchase information (excluding payment card details)

Payment Information

We do not store or process card details. All payments are handled securely by third-party payment processors.

3. How We Collect Your Data

We collect data when you:

• Contact us via website forms or email
• Make a purchase or enquiry
• Subscribe to communications (where applicable)
• Browse our website (via cookies and analytics tools)

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have explicitly agreed
• Contract – to fulfil a service or order
• Legal obligation – where required by law
• Legitimate interests – to operate and improve our business

You may withdraw consent at any time by contacting info@luli.uk 

5. How We Use Your Information

We use your personal data to:

• Respond to enquiries
• Deliver services or products
• Process orders
• Communicate about services you have requested
• Improve website performance and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal data.

6. Cookies & Analytics

Our website uses cookies to improve functionality and understand how visitors use the site.

Cookies may include:

• Session cookies
• Analytics cookies
• Functional cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Google Analytics

Used to collect anonymous usage statistics such as page views and traffic sources.
More information: https://policies.google.com/privacy

Google Maps

Embedded maps may place third-party cookies for functionality and usage tracking.

7. Third-Party Service Providers

We may share limited personal data with trusted third parties who provide services on our behalf, such as:

• Website hosting
• Payment processors
• Email or form processing services

All third parties are contractually required to keep your data secure and use it only for the agreed purpose.

8. Data Retention

We retain personal data only for as long as necessary:

• To fulfil the purpose it was collected for
• To meet legal or accounting requirements
• As specified in any relevant contract

Retention periods are reviewed regularly.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (in certain circumstances)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any rights, email info@luli.uk 
We will respond within one month. No fee is required.

10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• SSL encryption
• Secure hosting environments
• Limited access to personal data

While we take all reasonable steps to protect your data, no online transmission is completely secure.

11. Marketing Communications

We will only send marketing communications if you have explicitly opted in.

You can opt out at any time by emailing info@luli.uk

12. Children’s Data

This website is not intended for children under 16.
We do not knowingly collect personal data from children.

13. International Data Transfers

Some third-party services may process data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place (such as adequacy decisions or standard contractual clauses).

14. External Links

Our website may contain links to other websites.
We are not responsible for their privacy practices and recommend reviewing their policies.

15. Complaints

If you are unhappy with how we handle your data, please contact us first:

Email: info@luli.uk

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk

16. Policy updates

We may update this Privacy Policy from time to time.
Any changes will be published on this page.