Terms and Conditions
PART A: SHORT SUMMARY OF TERMS
Services
- A written or verbal approval of a quote or estimate forms a binding agreement.
- A 50% non‑refundable deposit is required before work begins.
- Final balances must be paid before delivery or website launch.
- Projects include up to two rounds of revisions unless otherwise stated.
- Additional changes are chargeable.
- Ownership of design work transfers only once full payment is received and only for the agreed use.
- We may showcase completed work for portfolio and marketing purposes unless you opt out in writing.
Merchandise
- All bespoke merchandise is produced to order and cannot be returned once decorated.
- Plain garment samples are chargeable and refundable (less delivery and a 15% restocking fee) if returned unused.
- Size guides are manufacturer-provided; decorated items cannot be refunded for sizing issues.
- Faulty decoration may be replaced on a like‑for‑like basis.
- Goods must be checked on delivery and any issues reported within stated timeframes.
- Statutory consumer rights are not affected.
PART B: FULL LEGAL TERMS & CONDITIONS
1. Definitions
In these Terms and Conditions: – “The Company” means Creativitee T/A Luli Creative Design (“Luli Creative”). – “The Customer” means the person, firm or company commissioning services or purchasing goods. – “The Project” means any services or goods supplied by the Company. By commissioning services or placing an order, the Customer agrees that these Terms govern the working relationship.
SECTION 1 – SERVICES TERMS & CONDITIONS
2. Quotations, Estimates & Acceptance
All estimates or quotations are supplied by email and are valid for 14 or 30 days, depending on service type, unless stated otherwise. Acceptance may be given by written confirmation, purchase order or verbal approval, all of which form a binding contract. The Company’s Terms override any customer purchase order terms.
3. Fees & Payment
A 50% non‑refundable deposit is required before work commences unless agreed otherwise in writing. Final balances are payable upon final approval and prior to delivery or website launch. Late payments may attract interest in line with the Bank of England base rate. The Company may suspend work or withhold delivery until all sums are paid.
4. Delays
Where project completion is delayed due to the Customer, interim invoices may be issued. Failure to pay may result in suspension of work.
5. Revisions & Changes
Projects include two (2) rounds of revisions unless otherwise stated. Additional changes or alterations after approval are chargeable at the Company’s standard hourly rate. Substantial changes may require a revised estimate and written approval.
6. Priority Scheduling
Rush jobs, overtime or weekend work may incur additional charges. Supplier surcharges may be passed on to the Customer.
7. Customer Responsibilities
The Customer confirms they hold all necessary rights and permissions for any materials supplied and indemnifies the Company against claims arising from their use.
8. Proofing & Errors
The Customer must check all proofs carefully prior to approval. The Company is not liable for errors once approval has been given.
9. Intellectual Property
All artwork and design remains the property of the Company until full payment is received. Upon payment, reproduction rights are granted only for the agreed use. Buyouts or extended usage require a written agreement. Working files remain the Company’s property. Files may be retained for 6 months after completion and deleted thereafter.
SECTION 2 – MERCHANDISE TERMS & CONDITIONS
10. Samples & Sizing
Plain garment samples are chargeable plus delivery. Refunds are issued (less delivery and a 15% restocking fee) if returned unused. No restocking fee applies if samples are returned for decoration. Decorated items cannot be refunded for sizing issues.
11. Bespoke Items
All bespoke garments and merchandise are produced on demand and are non‑returnable once decorated. Faulty decoration may be replaced on a like‑for‑like basis. Where stock is unavailable, a suitable alternative may be supplied with prior notice.
12. Care Instructions
Decorated garments must be washed inside out at 30°C and not tumble dried, bleached or ironed over decoration. Failure to follow care instructions voids fault claims.
13. Delivery & Claims
Goods must be inspected on delivery. Transit damage must be noted at delivery. Claims must be submitted in writing within: – 5 working days for damage, quality or quantity issues – 4 days for non‑delivery Late claims will not be accepted.
14. Refunds, Reprints & Cancellations
The Company reserves the right to rectify defects by reprinting rather than refunding. Refunds, where approved, are processed within 3–4 working days. Cancellation charges apply for work completed up to the date of written cancellation.
SECTION 3 – GENERAL TERMS
15. Liability
Liability is limited to the contract value. The Company is not liable for indirect or consequential loss. Nothing limits liability for death or personal injury caused by negligence. Statutory consumer rights are not affected.
16. Lien
The Company may retain Customer property and completed work until all outstanding sums are paid.
17. Force Majeure
Neither party is liable for delays caused by events beyond reasonable control.
18. Governing Law
These Terms are governed by the laws of England and Wales. The Company may bring proceedings in any court of competent jurisdiction.